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Saving and Downloading Logs

The NetClock Web UI offers a convenient way to save, bundle, and download all logs in one simple step. This feature may be useful when archiving logs, for example, or for troubleshooting technical problems: Spectracom Technical Support/Customer Service may ask you to send them the bundled logs to remotely investigate a technical concern.

To save, bundle, and download all logs:

  1. Navigate to MANAGEMENT > OTHER: Log Configuration.
  1. On the left side of the screen, in the Actions panel, click on the Save and Download All Logs button.
  2. By default, the log file will be saved in your local Downloads folder under the name netclock.log.

    The file is compressed; extract the .csv file using a standard decompression tool.

  1. If so asked by Spectracom Technical Support, attach the bundled log files (typically together with the oscillator status log, see: Saving and Downloading the Oscillator Log) to your e-mail addressed to Spectracom Technical Support.

Saving and Downloading the Oscillator Log

The oscillator status log captures oscillator performance data, such as frequency error and phase error. The data can be retrieved as a comma-separated .csv file that can be read and edited with a spreadsheet software, such as Microsoft Excel®. You may want to review and/or keep this data for your own records, or you may be asked by Spectracom Technical Support to download and send the oscillator status log in the event of technical problems.

To download the oscillator status log:

  1. Navigate to MANAGEMENT > OTHER: Disciplining.
  1. Click on the ARROW icon in the top-right corner of the screen. Save the .csv file to your computer.
  1. If so asked by Spectracom Technical Support, attach the oscillator status log file (typically together with the bundled NetClock log files, see: Saving and Downloading Logs) to your e-mail addressed to Spectracom Technical Support.