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Troubleshooting – Unable to Open Web UI
With SecureSync connected to either a stand-alone or networked PC and with the network configuration correct, it should be possible to connect to the Web UI.
| Verify | Current Status | Indication | Troubleshooting |
|---|---|---|---|
| LEDs on network connector | Green “Good link” is not solid green | SecureSync ICMP test is failing. SecureSync is not connected to PC via Ethernet connection | 1) Verify one end of standard network cable is connected to SecureSync’s Ethernet port and other end is connected to a hub/switch. Or a network cable is connected to SecureSync and a stand-alone PC. 2) Verify network settings of SecureSync are valid for the network/PC it is connected with (IP address is on the same subnet as the other PC). |
| Green “Good Link” is solid green on both SecureSync and other end of network cable. | SecureSync ICMP test is passing. SecureSync is connected to PC via Ethernet connection | 1) Disconnect SecureSync’s network cable and ping its assigned address to ensure no response (no duplicate IP addresses on the network). 2) Try accessing SecureSync from another PC on the same network. 3) Network Routing/firewall issue. Try connecting directly with a PC and network cable. |
Troubleshooting network connection issues