Troubleshooting Software Update
When experiencing slow data transmission rates, or other network issues, it may be possible that a system software update will be aborted due to a web server timeout during the transfer.
In such an event, the Upload New File window will disappear, and the Upgrade System Software window will be displayed again instead.
- Should this happen repeatedly, you can transfer the update file using a file transfer protocol such as scp, sftp or ftp, if security is not a concern. The update can then be initiated from the Web UI or Command Line.
- Disk Status: In the event of an aborted update process, under Tools > Upgrade/Backup > Disk Status, check Percent Used: If the number is greater than 70%, free up disk space, before starting another attempt to update the System Software.
Software Versions older than 5.3.0:
Note that failed update attempts may result in lost Disk Space on the SecureSync. Reboot the system to erase unwanted update files.
Software Version 5.3.0 and higher:
In the event that an update process becomes aborted, clicking Update System Software will automatically erase unwanted update files.