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Troubleshooting: System Configuration

One of the first tasks when troubleshooting a unit is to read out the current system configuration (you may also be asked for this when contacting Spectracom Technical Support.)

Select TOOLS > Upgrade/Backup: The screen displayed will provide information on:

  • System configuration
  • Disk status, memory status
  • Software versions, and
  • Recent log entries.

System Troubleshooting: Browser Support

Spectracom recommends using one of the following Web browsers to run the SecureSyncWeb UI on: Google Chrome, Mozilla Firefox, Internet Explorer > Ver. 8.

Using different or older browsers may lead to some incompatibility issues.