Troubleshooting the Front Panel Serial Port
The front panel or serial port can be used for SecureSync configuration or to obtain select data. The serial port is a standard DB9 female port. Communication with this port is via a standard DB9 F to DB9M serial cable (minimum pinout is pin 2 to 2, pin 3 to 3 and pin 5 to 5) connected to a PC running a terminal emulator program such as Tera Term or Microsoft HyperTerminal. The port settings of the terminal emulator should be configured as
If the terminal emulator program does not display any data when the keyboard <Enter> key is pressed, either SecureSync is not powered up or there is a problem with the connection between SecureSync and the PC.
Using a multimeter, ring out the pins from one end of the serial cable to the other. Verify the cable is pinned as a straight-thru serial cable (pin 2 to 2, pin 3 to 3 and pin 5 to 5) and not as a null-modem or other pin-out configuration.
Disconnect the serial cable from SecureSync. Then, jumper (using a wire, paperclip or car key, etc.) pins 2 and 3 of the serial cable together while pressing any character on the PC’s keyboard. The character typed should be displayed on the monitor. If the typed character is not displayed, there is a problem with either the serial cable or with the serial COM port of the PC.
Refer to Setting up a Terminal Emulator for more information on using a terminal emulator software to communicate with SecureSync via serial port.