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Return Shipments

Please contact Spectracom Technical Support before returning any equipment to Spectracom. Technical Support must provide you with a Return Material Authorization Number (RMA#) prior to shipment.

When contacting Technical Support, please be prepared to provide your equipment serial number(s) and a description of the failure symptoms or issues you would like resolved.

Freight to Spectracom is to be prepaid by the customer.

Note: Should there be a need to return equipment to Spectracom, it ought to be shipped in its original packing material. Save all packaging material for this purpose.