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Technical Support

Should you require technical support, please navigate to the "Support" page of the Spectracom website, where you can not only submit a support request, but also find additional technical documentation.

Phone support is available during regular office hours under the telephone numbers listed below.

To speed up the diagnosis of your VelaSync unit, please send us:

  • your current product configuration, and
  • the events log (if available).

Thank you for your cooperation.

Regional Contact

Spectracom operates globally and has offices in several locations around the world. Our main offices are listed below:

Spectracom contact information

Country Location Phone Address
China Beijing +86 10 8231 9601 Spectracom China
Room 208, No. 3 Zhong Guan Village
South Road
Hai Dian District
Beijing 100081
France Les Ulis, Cedex +33 (0)1 64 53 39 80 Spectracom France
Parc Technopolis – Bat. Sigma
3, Avenue du Canada
91974 Les Ulis Cedex
USA Rochester, NY +1 585 321 5800 Spectracom USA
1565 Jefferson Road, Suite 460
Rochester, NY 14623

Additional regional contact information can be found on the Contact page of the Spectracom website.