Lost Password

If the current spadmin account password has been changed from the default value and has been forgotten or lost, you can reset the spadmin password back to the factory default value of admin123.

Resetting the spadmin account password does not reset any user-created account passwords. This process only resets the spadmin account password.

Any user with administrator rights can reset the spadmin password through the MANAGEMENT > OTHER: Authentication window.

If you do not know the password for any user with administrator rights, your only options are:

  • contact customer service to request a password reset.

After resetting the password follow the procedure above to change the spadmin password in the MANAGEMENT > OTHER: Authentication window.