Troubleshooting – Unable to Open Web UI

With VersaSync connected to either a stand-alone or networked PC and with the network configuration correct, it should be possible to connect to the Web UI.

Cable connectivity issue:

• Verify one end of standard network cable is connected to VersaSync’s Ethernet port and other end is connected to a hub/switch. Or a network cable is connected to VersaSync and a stand-alone PC.
• Verify network settings of VersaSync are valid for the network/PC it is connected with (IP address is on the same subnet as the other PC).

Communication issue:

• Disconnect VersaSync’s network cable and ping its assigned address to ensure no response (no duplicate IP addresses on the network).
• Try accessing VersaSync from another PC on the same network.
• Network Routing/firewall issue. Try connecting directly with a PC and network cable.