Troubleshooting: System Configuration
One of the first tasks when troubleshooting a unit is to read out the current system configuration (you may also be asked for this when contacting Safran Technical Support.)
Select TOOLS > Upgrade/Backup: The screen displayed will provide information on:
System Troubleshooting: Browser Support
Safran recommends using one of the following Web browsers to run the VersaSyncWeb UI: Firefox 27, Chrome 31, Edge, IE 11 on Windows 7, Opera 20, and Safari 9
Using different or older browsers may lead to some incompatibility issues.