One of the first tasks when troubleshooting a unit is to read out the current system configuration (you may also be asked for this when contacting Spectracom Technical Support.)
Select TOOLS > Upgrade/Backup: The screen displayed will provide information on:
Spectracom recommends using one of the following Web browsers to run the VersaSyncWeb UI on: Google Chrome, Mozilla Firefox, Internet Explorer > Ver. 8.
Using different or older browsers may lead to some incompatibility issues.